Shipping policy

Shipping Policy

1. Order Processing

All orders are processed after successful payment confirmation. Orders are typically processed within 1 business day of being placed.

Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

2. Shipping Timeline

We aim to deliver all orders within 3–5 working days from the date of order confirmation.

Please note that delivery timelines are estimates and may vary depending on:

  • Delivery location

  • Courier partner operations

  • Weather conditions

  • Public holidays

  • Unforeseen logistical delays

3. Shipping Coverage

We currently ship to eligible locations across India. Delivery availability may vary based on your PIN code and courier service coverage.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Any promotional free-shipping offers will be subject to the terms and conditions of the respective promotion.

5. Order Tracking

Once your order has been shipped, you may receive tracking information via email, SMS, or WhatsApp (where available).

Customers are responsible for providing accurate contact and delivery information to ensure successful delivery.

6. Delayed Deliveries

While we strive to deliver within the stated timeframe, delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding in such situations.

Delivery dates are estimates and are not guaranteed.

7. Incorrect Address Information

Customers are responsible for providing complete and accurate shipping details.

We are not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information provided by the customer.

8. Failed Delivery Attempts

Courier partners may make multiple delivery attempts. If delivery cannot be completed due to customer unavailability or incorrect information, the order may be returned to us.

Additional shipping charges may apply for re-shipment requests.

9. Damaged Packages

If your package arrives visibly damaged, please:

  • Take photographs of the package before opening it.

  • Contact us immediately upon receipt.

  • Provide your order number and supporting images.

We will review the issue and provide an appropriate resolution.

10. Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation requests may not be accepted.

Please refer to our Return & Refund Policy for information regarding eligible returns.

11. Contact Us

For shipping-related questions or assistance, please contact us:

The Box House

Email: theboxhouse.org@gmail.com
Phone: +91 9742488797
Customer Support: 24 Hours, 7 Days a Week

We are committed to ensuring your order reaches you safely and as quickly as possible.