Refund policy

Return & Refund Policy

1. Return Window

We offer a 3-day return policy from the date of delivery. Customers may request a return within 3 calendar days after receiving their order.

Unfortunately, returns requested after 3 days of delivery will not be accepted under any circumstances.

2. Eligibility for Returns

To qualify for a return, the item must:

Be unused, unworn, and in its original condition.
Be returned with all original tags, labels, packaging, accessories, manuals, and free gifts (if applicable).
Not show signs of damage, misuse, alteration, or tampering.
Be accompanied by proof of purchase (order number, invoice, or receipt).

3. Non-Returnable Items

The following items are not eligible for return:

Products returned after the 3-day return period.
Used, damaged, washed, or altered products.
Personalized, customized, or made-to-order products.
Digital products, gift cards, and downloadable items.
Clearance, final sale, or promotional items marked as non-returnable.
Hygiene-sensitive products that have been opened or used.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact our customer support within 24 hours of delivery with:

Your order number.
Photos or videos clearly showing the issue.
A brief description of the problem.

After verification, we will arrange a replacement, refund, or other suitable resolution.

5. Return Process

To initiate a return:

Contact our customer support team within 3 days of receiving your order.
Provide your order details and reason for the return.
Once approved, return instructions will be shared with you.
The item must be shipped back within the timeframe provided by our support team.

Returns sent without prior approval may not be accepted.

6. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method.
Processing times may vary depending on your bank or payment provider.
Shipping charges, cash-on-delivery fees, and other service charges are generally non-refundable unless the return is due to our error.

7. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, we will bear the return shipping cost.
For all other eligible returns, the customer may be responsible for return shipping charges.

8. Cancellation Policy

Orders may be cancelled before they are shipped. Once an order has been shipped or delivered, it cannot be cancelled and will be subject to this Return & Refund Policy.

9. Fraud Prevention

We reserve the right to refuse returns, refunds, or exchanges if we determine that the policy is being abused, false information has been provided, or the returned product does not meet our eligibility requirements.

10. Policy Updates

We reserve the right to modify or update this Return & Refund Policy at any time without prior notice. The latest version will always be available on our website.